Welcome to Ardleigh Green Florist’s Terms & Conditions for online flower delivery and related e-commerce services. By placing an order through our website, you acknowledge and agree to these terms, which govern your use of our services and all transactions made. These Terms & Conditions apply to customers located in Ardleigh Green and the surrounding areas. Please review these terms carefully before placing your order.
When you place an online order for flower delivery with Ardleigh Green Florist, you will be guided through a straightforward checkout process. Before submitting your order, you’ll have the opportunity to review all items in your shopping basket, input delivery address details, specify delivery dates, and include any special instructions. Upon placing your order, you will receive an automated email confirmation detailing your order number, selected items, delivery date, and delivery address. This confirmation is not acceptance of your order but serves as acknowledgement of your request.
Acceptance of your order, and the formation of a contract between you and Ardleigh Green Florist, occurs once we have confirmed availability, scheduled your delivery, and processed your payment. We reserve the right to decline any order prior to acceptance for reasons including, but not limited to, unavailability of stock, inability to comply with delivery instructions, or suspicion of fraudulent activity. Should we be unable to fulfil your order, any payment taken will be promptly refunded using the method originally used for payment.
While we strive to deliver floral arrangements as displayed and described on our website, flower availability and seasonal variation may on occasion necessitate substitutions. We reserve the right to substitute flowers, foliage, vases, or packaging of equal or greater value and appearance without prior notice, ensuring the overall style and theme is maintained. Should a major change be necessary, we will make reasonable efforts to contact you for approval before dispatch.
Delivery services are available to Ardleigh Green and the surrounding local areas, as specified on our website or during checkout. Deliveries are made on the date selected by the customer, subject to standard operating hours and cut-off times. We are unable to guarantee delivery at a specific time, though requests may be accommodated where feasible. It is your responsibility to provide accurate and complete delivery information, including contact details and a correct address.
Upon delivery, if the recipient is unavailable, we may, at our discretion, attempt to leave the flowers in a secure location, with a neighbour, or return them to our store for redelivery or collection. In such cases, we will leave notification for the recipient where possible. Instructions for contactless delivery, if required, should be clearly noted at the time of ordering. Additional charges may apply for returned, re-delivered, or redirected items caused by incorrect information provided by the customer.
Payment for all online orders must be made in full at the time of checkout. Ardleigh Green Florist accepts major debit and credit cards as indicated on our website. All payments are processed securely, using trusted payment providers. Prices shown on the website include tax (where applicable) and are quoted in GBP (£).
In exceptional cases where payment is declined or otherwise fails, your order will not be processed, and you will be notified accordingly. We do not store credit or debit card information. Your financial data is processed in compliance with UK Data Protection laws and PCI DSS standards. Should you have any queries regarding payment, you are encouraged to contact us promptly for clarification before placing an order.
If you wish to cancel or amend your order, please get in touch with us as soon as possible. Cancellations and amendments must be requested prior to dispatch or preparation of your floral arrangement. Same-day delivery and orders in preparation may not be eligible for cancellation or significant amendment due to time constraints and the perishable nature of flowers.
Where your request to cancel or amend is received in time and can be accommodated, a full refund or appropriate adjustment will be made using your original payment method. If preparation or dispatch has already started, refunds may not be possible, but we will always endeavour to assist within reason. For orders that have already been delivered, cancellation or amendment is no longer possible. Statutory rights are not affected.
At Ardleigh Green Florist, we aim for complete customer satisfaction with every floral delivery. Due to the perishable and bespoke nature of our products, returns are generally not possible. In the unlikely event that your flowers arrive damaged, not as described, or fail to meet our quality standards, please inform us within 24 hours of delivery, providing your order number and, if possible, photographs showing the issue. We will review your concern and, where justified, offer a replacement, partial refund, or full refund as appropriate.
Refunds are processed using the same method as original payment and may require up to five working days to appear, depending on your bank. This policy does not affect your statutory rights under the Consumer Rights Act 2015 and other applicable legislation.
When placing an order, you warrant that all information provided is true, accurate, current, and complete. You agree not to use our website for any unlawful purpose or to solicit others to perform or participate in any unlawful acts. Customers are also responsible for ensuring that recipients can accept deliveries at the specified address and on the agreed dates. Ardleigh Green Florist cannot be held responsible for failed deliveries due to refusal, absence of recipient, or incorrect delivery information provided by the customer.
Nothing in these terms limits or excludes our liability for death or personal injury resulting from our negligence, fraud, or fraudulent misrepresentation. That aside, Ardleigh Green Florist’s liability to you for any claims arising from your use of our online ordering service, whether in contract, tort (including negligence), or otherwise, shall be limited to the value of the order in question.
We shall not be liable for indirect or consequential losses, including but not limited to loss of profits, revenue, goodwill, or anticipated savings. We are also not responsible for any losses arising from events beyond our reasonable control, such as adverse weather, failure of third party delivery providers, or supply chain disruptions. Some arrangements may contain flowers that are not suitable for certain recipients (e.g., children, allergy sufferers, pets). It is your responsibility to check suitability before ordering.
All content included on the Ardleigh Green Florist website, such as images, logos, text, and designs, remain our property or that of our licensors. You may not use, reproduce, or distribute any content from our website without prior written permission. Use of our website and services does not confer rights in any intellectual property owned by Ardleigh Green Florist.
All personal data collected through our website is processed in line with the UK General Data Protection Regulation (GDPR) and Data Protection Act 2018. We collect only the information required to fulfil your order, process your payment, and provide customer service. Details of how we use and protect your information are set out in our Privacy Policy, available on our website. We do not sell or disclose your personal data to third parties except as necessary to deliver our services or comply with legal requirements.
These Terms & Conditions and any dispute or claim arising from or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to resolve any disputes arising under or in connection with these terms.
Ardleigh Green Florist reserves the right to amend these Terms & Conditions at any time to reflect changes in our business practices, technology, legal requirements, or for other reasons. Any amendments will be effective from the moment they are published on our website. It is your responsibility to review these terms before placing each order, as the most current version will apply.
If you have any queries regarding these Terms & Conditions or require clarification, please refer to the contact details provided on our website. We are committed to responding to all genuine enquiries and addressing any concerns promptly, to ensure the best possible experience for all customers in Ardleigh Green and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Ardleigh Green , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Ardleigh Green .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
