Flower Returns, Refunds and Feedback Policy | Ardleigh Green Florist

Our Commitment: Fresh Flowers Guaranteed in Ardleigh Green

At Ardleigh Green Florist, we proudly serve the Ardleigh Green community and surrounding areas as a trusted local florist for households and businesses. Our passion is delivering vibrant, fresh flowers and outstanding customer service. We take great care in preparing every bouquet and arrangement, and our Fresh Flowers Guarantee is at the heart of what we do.

Freshness Window & Quality Promise

We guarantee your flowers will arrive fresh and beautiful. To ensure the best experience, we recommend recipients unpack, trim stems, and hydrate arrangements as soon as they arrive. Typically, our flowers are expected to remain fresh for a minimum of 5 days from delivery, provided proper care is taken as per our included care instructions.

Damaged-on-Arrival Policy

Your satisfaction matters most. In the rare event your flowers arrive damaged or do not appear as fresh as expected, please notify us within 24 hours of delivery. Let us know the details and, if possible, provide pictures of the product as it arrived. This helps us address any concerns swiftly and improve our service for our valued customers in Ardleigh Green.

Refund and Replacement Options

If your order arrives damaged, or if your flowers fail to meet our Fresh Flowers Guarantee within the initial 5-day window given reasonable care, we will take action to put it right. Depending on your preference and the nature of the issue, you may choose between a full refund or a prompt replacement of your arrangement on the next available delivery date. Our team will guide you through each step to ensure a resolution that leaves you delighted with your Ardleigh Green Florist experience.

Returns Process

Due to the perishable nature of fresh flowers, returns are generally not required. Should your flowers not meet our high standards, we ask for clear photos to help us assess the claim. Once your claim is verified, we will process a refund or arrange a replacement without requiring a physical return of the items. We aim to make the process as straightforward as possible for all our Ardleigh Green customers.

Complaints and Feedback Procedure

Your feedback is incredibly important to us. If you wish to raise a complaint or share feedback about your order or service, please contact us as soon as possible. Our team will acknowledge receipt of your complaint, investigate the matter thoroughly, and respond promptly—generally within three working days. We are committed to resolving any issues to your satisfaction and continuously improving our standards for the local Ardleigh Green community we serve.

Trusted Local Florist in Ardleigh Green

As a longstanding Ardleigh Green florist, our reputation is built upon trust, quality, and reliability. From private households to local businesses, we care about every recipient and occasion. Thank you for choosing Ardleigh Green Florist. We value your trust and always strive to deliver the freshest flowers backed by caring, personal service.